FREQUENTLY ASKED QUESTIONS

Got questions?

We've got answers!

Whether you’re wondering about custom orders, delivery options, or cake care tips, we’re here to help.

Still have questions?
Contact us – we’re happy to help!
E-mail: quotes@bellespatisserie.co.za

Step 1: Select a product from our Shop menu or view all the options in our menu by clicking on the SHOP menu in the top left corner.

Step 2: When you have decided on your cake, add any extras that you want, using the drop down menu.

Step 3 : Click on the ‘Add to Cart’ button, and either continue shopping or go to your cart by clicking on the shopping cart icon in the top right corner. If you have a coupon code, enter it here, and click on the ‘Proceed to Checkout’ button.

Step 3: Choose to have your cake delivered or pick it up at our central store in Illovo, Johannesburg. (This option will only be available when Covid regulations allow). Select the Date and Time of collection you would like using the calendar and time selector. Choose your payment method and click on the ‘Place Order’ button.

Step 4: Follow the payments instructions carefully.

We are SANHA Certified

We are kosher friendly – all of our ingredients are kosher, but we are not certified.

Yes, we offer plaques and messages, cards, and decor on all of our cakes. Use the drop down menu to select the options that you want.

We make bespoke cakes for any occasion. Please enquire under Specialty Cakes

For standard cakes, we ask for 24 hours notice with payment.
For specialty cakes, enquire under Specialty Cakes

Yes, please keep the cake in the fridge and take it out an hour prior to serving. Our cakes are best served at room temperature.

Belles Patisserie makes every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However there is always risk of contamination as in our bakery we use the following: *Products with nuts & nut by-products *Eggs & egg by-products *Milk & diary products *Wheat Although we have strict cross contamination policies; we cannot guarantee a total absence of these items in any of our products. Customers with food allergies must be aware of this risk. Belles Patisserie will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst consuming our products.

Yes, our products freeze exceptionally well.

Our standard cakes come in the following sizes: 10cm & 25cm. For any size, flavour, decor that is not on our standard list, please enquire under the specialty cake option. We look forward to designing a beautiful bespoke cake with you!

Our cakes have a 3-4 days shelf life, when stored correctly in the fridge

Yes, we deliver to most areas in JHB! Simply enter your postal code upon checkout to view the delivery cost. We currently only have a 8:00 – 17:00 delivery timeslot. We do not deliver to areas outside of JHB.

Yes! We specialize in wedding cakes. Please enquire under the Specialty Cakes option.

Yes, our products freeze exceptionally well.

Our mini cakes serve 3-4 people guests and our standard cakes serve 10 to 12 guests. This all depends on the size of the slice.

We need 48 hours notice to cancel or change your order. If you cancel your order within 48 hours, we will create a credit voucher for you to use at a later stage with Belles Patisserie. Cakes ordered within the 24 hours minimum period cannot be cancelled or changed.

 

Unfortunately not, as we are a cash-free operation. All orders should be placed online and paid for in full via one of our payment gateways.

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